Some medical issues require testing or specialty appointments. We can refer you to providers at UVM or outside the UVM network if that is in the best interest of your health, or if that is your preference. Our staff will work with you to get specialty appointments and referrals scheduled.

Some testing and treatments require prior authorization from your health insurance. Our staff will work with your insurance company to obtain the authorization. This process can take multiple days to complete. If your insurance denies an authorization, your provider may opt to go with a different plan of care.

If you are sick or injured but are not in immediate danger, please contact our clinic. We will provide advice, schedule you for an office visit, or direct you to the emergency department when that is the most appropriate action.

A limited number of same-day appointments are available, where you can be seen in the clinic or by telehealth in most cases. Please call after 8 am to request a same-day appointment.

A provider is available for emergency calls when the office is closed. Call the main number at 802-636-4133 and select the option for the on-call provider. Please do not call the on call provider line to schedule an appointment or request a prescription refill.

We do not prescribe controlled substances through our on-call service.

• You think you might need to go to the emergency department, but are not sure
• You or your child is sick or injured, and you want advice on what to do.

Please have the phone number of your pharmacy available in case you need to give it to the on-call physician.

If we are not able to provide you with a same-day or next-day appointment, or feel you need to be urgently seen outside of office hours, we may direct you to one of these clinics:

Chittenden County

• University of Vermont Medical Center Emergency Room, 111 Colchester Avenue, Burlington, VT 05401
• University of Vermont Medical Center Urgent Care, 790 College Parkway, Fanny Allen Campus, Colchester, VT 05446
• Clear Choice MD, 1200 Williston Road, South Burlington, VT 05403
• Champlain Medical Urgent Care, 150 Kennedy Drive, South Burlington, VT 05403
• Concentra Urgent Care, 57 Fayette Drive, Unit 4, South Burlington, VT 05403

Franklin County:

• Northwestern Medical Center Urgent Care and Emergency Room 133 Fairfield St, Saint Albans, VT 05478, (802) 524-8911
• Northwestern Medical Center Urgent Care, 927 Ethan Allen Hwy, Milton, VT 05468, (802) 524-8911

If you are experiencing a life-threatening emergency, go to the emergency department. Routine medical issues should not be seen at the emergency department.

When time is crucial, call 911.

We are a small clinic, which allows us to provide the care that is best for you. We work with your insurance company and are paid for services provided rather than charging a monthly subscription fee. This means that if you don’t show up for an appointment and we are unable to fill the appointment time held for you, we don’t get paid. Therefore, patients are expected to provide a 24-hour notice of cancellation. There is no penalty for the first missed appointment or late cancellation. Patients who have their second missed appointment or late cancellation within 12 months will be charged for the appointment and will only be able to make same-day appointments for the next six months. If, after six months, the patient is able to keep appointments according to our scheduling policy, they can resume normal scheduling. Otherwise, patients who continue to have missed appointments and late cancellations will be dismissed from the practice.