Hours

Monday : closed

Tuesday, Wednesday and Thursday:  8:30 am to 12:00 pm and 1:00 pm to 4:00 pm

The office is closed from 12:00 pm to 1:00 pm Tues, Wed, Thurs. You are welcome to wait in the large waiting room at the end of the hall if you arrive during this time. 

Friday 8:30 am to 12:00 pm 

 To schedule, cancel, or reschedule an appointment please call our office at 802-636-4133 during office hours, Monday through Friday. Cancellations require at least 24-hour notification. 

Please arrive at least 5 minutes early for all scheduled appointments.  You will be asked for your government issued ID, insurance card, and copay during check-in at each appointment. 

It is very important for your health to keep scheduled appointments. If you are not able to make an appointment, we ask for as much notice as possible so that we may give the appointment to another patient in need.  You will be billed for missed appointments or cancellation without 24-hour notice.

If you are more than fifteen minutes late, your appointment may need to be rescheduled to another time, or you may be given the option of waiting until there is an opening in your provider’s schedule that same day.

Test results are available through the patient portal as soon as we review them. We will add messages to the results, interpreting the results or suggesting that you make an appointment to discuss further. If you do not sign up for the patient portal, we will make every effort to communicate your results via a letter or a phone call. If you have not received your test results within two weeks, please call us.

 Some medical issues require testing or specialty appointments.   We can refer you to providers at UVM or outside the UVM network if that is in the best interest of your health, or if that is your preference. Our staff will work with you to get specialty appointments and referrals scheduled. 

Some testing requires prior authorization from your health insurance. Our staff will work with your insurance company to obtain the authorization. This process can take multiple days to complete.  If your insurance denies an authorization, your provider may opt to go with a different plan of care. 

 If you are sick or injured but are not in immediate danger, please contact our clinic. We will provide advice, schedule you for an office visit, or direct you to the emergency department when that is the most appropriate action.  We have same day appointments where you can be seen in the clinic or by telehealth in most cases. If we are not able to provide you with a same day or next day appointment, we may direct you to one of these clinics:

1. University of Vermont Medical Center Urgent Care, 790 College Parkway, Fanny Allen Campus, Colchester, VT 05446

2. University of Vermont Medical Center Emergency Room, 111 Colchester Avenue, Burlington, VT 05401

3. Clear Choice MD, 1200 Williston Road, South Burlington, VT 05403

4. Champlain Medical Urgent Care, 150 Kennedy Drive, South Burlington, VT 05403

5. Concentra Urgent Care, 57 Fayette Drive, Unit 4, South Burlington, VT 05403

A provider is available for emergency calls when the office is closed. Please do not call the emergency line when the office is closed to try to schedule an appointment or request a prescription refill.

Call the main number at 802-636-4133 get the on-call provider contact number as this number can change. 

We do not prescribe controlled substances through our on-call service.

 When to call the On-Call Physician

• You think you might need to go to the emergency department but are not sure
• You or your child are sick or injured and you want advice on what to do.

Please have the phone number of your pharmacy available in case you need to give it to the on-call physician.

 When to use Urgent Care or the Emergency Department

If you are experiencing a life-threatening emergency, go to the emergency department. Routine medical issues should not be seen at the emergency department.

When time is crucial, call 911 

 Prescription renewal requests should be requested three (3) business days prior to the prescription running out.  Please contact your pharmacy directly to refill your prescriptions. Prescription requests that require a call to the clinic should be made during regular business hours.

Some medications may require an appointment or blood work prior to being refilled. 

Some medications may require an approval from your insurance company before they will cover the cost of the medication. This approval process is called “Prior Approval, or PA.” Our staff will work with your insurance company to get this approval. This process can take several (1-3) business days, and despite our best efforts, your insurance company may not grant the approval. In this situation, your PCP or covering provider will suggest alternative medications, or you will have the option of paying for the un-covered medication on your own, without insurance coverage. 

We will bill your health care plan for completing refill requests when an office visit is due. Payment for this charge will be subject to your health care insurance policy.   

 Requests for health forms, disability forms, and letters can take up to one weeks to process.  Most forms require an appointment with your PCP to complete, in order that your PCP has all the needed information, so you can be aware of what information is included on the form.  If it is comprehensive form, such as a disability form, please schedule a longer appointment with your PCP to have the time to complete it.

We will bill your health care plan for completing forms and letters outside of office visits . Payment for this charge will be subject to your health care insurance policy.   

  Payment for services:

Payment for services including out of network services, co-pays, and nonbillable laboratory tests, are due at time of service by providing insurance information or payment as cash, check, credit card (Visa, MC, Amex). 

Payment for services that have been submitted to your insurance company and determined to be your responsibility are due on notification by statement. Balances over 90 days will be subject to a finance charge of 20% and will be sent to collections. 

Services provided outside of an office visit:

Payment for services for which you are not present will be billed at the time of service. 

These services include: 

- Initiation of services that require evaluation and management through the patient portal or by telephone 

- Refill requests when an office visit is due

- Resubmitting expired orders for laboratory testing or diagnostic imaging 

- Completing specialist referrals that were requested outside of an office visit

- Completion of letters and forms outside of an office visit.

The CPT codes for these services will be used to submit a claim to your insurance company if applicable: 

99441, 99442, 99443

99421, 99422, 99423

Preventive visits and Office visits: Preventive visits include age-appropriate screening for disease prevention and immunization counseling. A preventive care visit is different from an office visit:

The purpose of a preventive visit is to review your overall health, identify risks and find out how to stay healthy. Your plan should cover 100% of a preventive visit when you see a doctor in your plan network.

The purpose of an office visit is to discuss or get treated for a specific health concern or condition. For example, at your preventive care visit you ask your doctor about a specific health concern or condition that requires treatment. You may have to pay for the visit as part of your deductible, copay and/or coinsurance

Missed Appointments: You will be billed for missed appointments without 24-hour notice.